Shipping & Returns

***COVID 19 UPDATE - Please note that delivery times may take longer than usual due to delays in the postal system, we will try to get orders out as quickly as possible, thank you for your understanding***

Returns Policy
You may return most items that are new and unopened within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email info@biogenic.net with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

If you live in Europe, please contact us and we might be able to ship to you subject to international delivery rates. We are expanding our delivery to Europe in March 2021.